Return and Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as received (unworn, unused, with tags).
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

To start a return, please contact us at return@moroccancentre.com. If your return is approved, we will provide detailed instructions on how to return the item. Customers must package the product as it was shipped and cover the return shipping costs.

Important: Items sent back without prior authorization will not be accepted.

For any return-related inquiries, please contact us at return@moroccancentre.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We will assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom products (e.g., special orders, personalized items).
• Items purchased on sale or at a discounted price.

For questions regarding your specific item, please contact us.

Exchanges

To exchange an item, you must return the original item first. Once the return is approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method.

Please note:

• Refunds may take several business days to appear in your account, depending on your bank or card provider.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

If you have any questions or concerns, feel free to reach out at contact@moroccancentere.com.