Return and Refund Policy

Because our Moroccan pieces are authentically handcrafted and made to order, the artisan process begins shortly after your purchase. To accommodate the labor and materials involved in this traditional craftsmanship, refunds for order cancellations are processed on a tiered scale based on the time elapsed since your order was placed.

Made-to-Order Cancellations & Refunds

• 1 to 2 days after placing order: Full refund to your original payment method.

• 3 to 7 days after placing order: 70% refund to your original payment method + 30% store credit.

• 8 to 14 days after placing order: 50% refund to your original payment method + 50% store credit.

• Orders cannot be cancelled after 14 days, as they are finalizing production or preparing for shipment.

30-Day Return Policy Once your item arrives, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be:

• In the same condition as received (unworn, unused, with tags).

• In its original packaging.

• Accompanied by a receipt or proof of purchase.

To start a return, please contact us at return@moroccancentre.com. If your return is approved, we will provide detailed instructions on how to send the item back. Customers must package the product exactly as it was shipped and cover the return shipping costs. Items sent back without prior authorization will not be accepted.

Damages and Issues Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items Certain items cannot be returned, including:

• Fully customized products (e.g., special bespoke orders, personalized items).

• Items purchased on sale or at a discounted price.

Exchanges To exchange an item, you must return the original item first. Once the return is approved, you can place a new order for the replacement item.

Post-Delivery Refunds Once we receive and inspect your authorized return, we will notify you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method.

• Refunds may take several business days to appear in your account, depending on your bank or card provider.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

If you have any questions or concerns regarding your specific item, feel free to reach out to us at contact@moroccancentre.com.